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Cancellation Policy

To ensure 1 can provide the best possible service to all my clients, I kindly ask that you give me as much notice as possible if you need to cancel or reschedule your appointment.

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Cancellation & Rescheduling

Please provide at least 24 hours' notice if you need to cancel or reschedule.

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Appointments cancelled or rescheduled with less than 24 hours' notice may incur a 50% cancellation fee.

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No-shows or appointments cancelled on the same day may be charged 100% of the treatment price.

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If you arrive more than 15 minutes late, your appointment may need to be shortened or cancelled, and the applicable cancellation fee may still apply.

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Clients who repeatedly cancel late or fail to attend appointments may be required to pay a deposit or full payment in advance for future bookings.

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I understand that unexpected circumstances can happen, and I will always consider genuine emergencies on a case-by-case basis.

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Thank you for respecting my time and income, allowing me to offer appointments to other clients. I truly appreciate your understanding, continued support and loyalty.

Contact Gemma Today

Ntrl Skin, Laser & Beauty, Oxton, Wirral

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