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Cancellation Policy

To ensure 1 can provide the best possible service to all my clients, I kindly ask that you give me as much notice as possible if you need to cancel or reschedule your appointment.

Cancellation & Rescheduling

Please provide at least 24 hours' notice if you need to cancel or reschedule.

Appointments cancelled or rescheduled with less than 24 hours' notice may incur a 50% cancellation fee.

No-shows or appointments cancelled on the same day may be charged 100% of the treatment price.

If you arrive more than 15 minutes late, your appointment may need to be shortened or cancelled, and the applicable cancellation fee may still apply.

Clients who repeatedly cancel late or fail to attend appointments may be required to pay a deposit or full payment in advance for future bookings.

I understand that unexpected circumstances can happen, and I will always consider genuine emergencies on a case-by-case basis.

Thank you for respecting my time and income, allowing me to offer appointments to other clients. I truly appreciate your understanding, continued support and loyalty.

Contact Gemma Today

Ntrl Skin, Laser & Beauty, Oxton, Wirral

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